[name brand] support sucks for anything other then Windows users... [COLUG]

[Jim]

Duane, did you buy that computer? 

Dan Hill <tkrin at tkrin.net> wrote:

> Maybe you can ... , and get [the drive] replaced by the 
> manufacturer and bypass [proprietary maker] all together.

That _is_ a possibility. 

However, that is not how most manufacturers work. 
Most have a special deal, so that the appliance (PC) maker handles 
all the warranty issues.